Refund policy
Returns & Refunds Policy
Last updated: July 2026
At MIANJU, we take great care in preparing every order. As we operate primarily on a made-to-order and limited inventory basis, we do not accept returns or refunds for change of mind.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Change of Mind
We do not offer refunds, returns, or exchanges for:
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Change of mind
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Incorrect size selection
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Colour preference
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Change of personal circumstances
Please refer to our size guide before placing your order. If you have any questions about sizing, we're happy to assist before you purchase.
Order Cancellations
Orders may be cancelled within 1 hour of purchase, provided processing has not commenced.
After this time, orders cannot be cancelled, as preparation, sourcing, or fulfilment may already be underway.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or you receive the incorrect item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item
Where required under Australian Consumer Law, we'll assess the issue and provide an appropriate remedy, which may include a repair, replacement, or refund.
Custom-Dyed & Personalised Items
Custom-dyed and personalised garments are made specifically for your order and cannot be cancelled, returned, exchanged, or refunded due to change of mind, colour preference, or sizing.
This does not affect your rights under the Australian Consumer Law if the item is faulty or not supplied as ordered.
Refunds
Where a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
If you have any questions regarding returns or refunds, please contact us at: