Shipping policy
Shipping Policy
Last updated: July 2026
Launch Pre-Orders
As part of our launch, Collection I is available on a limited pre-order basis.
Each garment is carefully sourced or prepared specifically for your order. Please allow approximately 10 days for processing and dispatch before your order is shipped.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Ready-to-Ship Orders
Following our launch period, most MIANJU pieces will transition to ready-to-ship inventory.
Ready-to-ship orders are typically dispatched within 1–2 business days.
If an item is temporarily unavailable, you may join the waitlist to be notified when it has been restocked.
Shipping Times
Estimated delivery times after dispatch are as follows:
Australia
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Standard Shipping: 2–8 business days
Delivery timeframes are estimates only and may vary depending on your location and the shipping service selected at checkout.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.
Any applicable shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
If you haven't received a dispatch confirmation after the applicable processing timeframe, please contact us and we'll be happy to assist.
Delays
While we aim to dispatch every order as quickly as possible, all processing and delivery timeframes are estimates only.
Occasionally, delays may occur due to circumstances beyond our reasonable control, including supplier processing, carrier delays, customs clearance, severe weather, public holidays, or other unforeseen events.
Should an unexpected delay occur, we'll make every effort to keep you informed and appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before completing your purchase.
If you notice an error after placing your order, please contact hello@mianju.com.au as soon as possible.
Once an order has been dispatched, we're generally unable to amend the delivery address.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible.
We'll work with the shipping carrier to investigate the issue and assist in reaching a resolution wherever possible.
Contact
For any shipping or delivery enquiries, please contact us at: